Copyright 2009 Catholic Family Services of Durham

Information about our services

Catholic Family Services of Durham is a non-profit agency that provides an
accredited family counselling service to anyone in Durham Region

Mission Statement:
Catholic Family Services of Durham/Services à la famille catholiques de
Durham is dedicated to strengthening the emotional, relational and social
well-being of individuals  and families, regardless of beliefs, through support,
counseling, and education.

Values
In its work with the community, Catholic Family Services will respect the following
values:
Provide services with regard for the dignity, freedom and equality of all
persons
Serve with a spirit of compassion
Serve with a commitment to excellence

Confidentiality
All information discussed during your counseling sessions will be kept in the
strictest confidence unless written permission is given by you to release such
information to other agencies, professionals, or the courts.  Exceptions may be
made in life-threatening situations or where child abuse or neglect is indicated. 
Agencies are also subject as a matter of law, to a subpoena and so in some
circumstances, a client record or a counselor’s evidence may be required by a
court of law.

Fees
The agency primarily receives funds from the Province of Ontario.  In order to
make the best use of these dollars and to enable us to provide service to those
who are in financial need, we have a fee policy.  Your counselor will discuss the
fee schedule with you during the first interview and the two of you will arrive at a
mutually agreed upon fee.  We realize that a family’s financial situation varies and
we may modify the fee according to your circumstances.  We ask that you pay
your fee after each interview if at all possible.  Services will never be denied
because of an inability to pay.

Cancellations
We have many people on the waiting list who are anxious for an appointment.  We
ask you to be responsible about keeping your appointments.

Cancellation Policy
Cancellation of scheduled appointments must be made at least 24 hours in
advance.  Otherwise, except where unusual circumstances have made that
impossible, you will be charged one-half of the set fee.  If two appointments are
missed without adequate notice, the agency reserves the right to terminate your
counseling for the time being.  You must re-apply for counseling and you will be
offered an appointment when your name comes up on the waiting list.

Request for Reports
The agency requires that clients provide a notice of five business days when
requesting letters, reports, or similar correspondences.  Any request for written
reports beyond basic attendance at a program will be charged at the rate of
$100.00 per page.  This may be prorated on a sliding scale consistent with the
agency’s sliding fee schedule.

Complaints / Concerns
It is the intent to provide you with a high quality, ethical, professional service.  If
you have a complaint or concern about your service, please talk to your counselor
or you may enquire at the office about our complaints policy.

Counselling Services
Counselling services will commence with a brief period of assessment at the end of
which time the agency reserves the right to refer to an outside of Catholic Family
Services if it appears that your needs would be best met elsewhere in the
community.  The agency offers a maximum of 10-12 counselling sessions, the
details of which will be determined between yourself and your caseworker.

Counselling with Children under the age of 12
It is an agency expectation that parents or legal guardians remain on agency
premises while minors (under 12) are at the agency for counselling. Therapists may
require parental input or support at any time during the session and parents are to
be available to children as needed.  In exceptional circumstances where this may
not be possible, any parent or legal guardian who chooses to leave a child on site
without a guardian present is required to sign a waiver releasing Catholic Family
Services of any liability while their child is on the premises.

Crisis Situations
Please note that we are not a crisis service.  Please ask your counsellor for
applicable crisis numbers.  In addition, please note that email is not an appropriate
way to manage a crisis. 

Students
We are a teaching agency; therefore, the clinician who meets with you may be
working towards a Master’s degree and is being supervised by a Master’s level staff
person.  Additionally, this may mean that more than one clinician could be present
for your session, for learning purposes.
We're here for you.  /  Nous sommes  là pour vous
Contact us at 905-725-3513 or Toll Free: 1-877-282-8932


province of ontario logo links to province website
united way logo links to united way website
catholic charities logo links to catholic charities website
Our Funders                                                                                                                               
A Catholic Charities agency supported by ShareLife
For information on how to become a client, please visit
our Get Help page.