Copyright 2009 Catholic Family Services of Durham

Information about our services

Catholic Family Services of Durham is a non-profit agency that provides an accredited family counselling service to anyone in Durham Region

Mission Statement:
Catholic Family Services of Durham is dedicated to strengthening the emotional, relational and social well-being of individuals and families, regardless of denomination, through support, counselling, and education.

Philosophy
CFSD intends to provide a community based service that is accesssible to everyone and to develop a service that addresses the needs of the Region. The service shall be done with regard for the inherent dignity, freedom and equality of all persons. CFSD has a special mission to those experiening difficulties, to be in affilliation and solidarity with them, and to collaborate with them in order to facilitate personal growth and well-being.
We are committed to serve in the spirit of our mission statement and according to the teachings of the Catholic Church.

Values
In its work with the community, Catholic Family Services will respect the following values:
·Provide services with regard for the dignity, freedom and equality of all persons
·Serve with a spirit of compassion
·Serve with a commitment to excellence

Confidentiality
All information discussed during your counseling sessions will be kept in the strictest confidence unless written permission is given by you to release such information to other agencies, professionals, or the courts.  Exceptions may be made in life-threatening situations or where child abuse or neglect is indicated.  Agencies are also subject as a matter of law, to a subpoena and so in some circumstances, a client record or a counselor’s evidence may be required by a court of law.

Fees
The agency primarily receives funds from the Province of Ontario.  In order to make the best use of these dollars and to enable us to provide service to those in financial needs, we have a fee policy.  Your counselor will discuss the fee schedule with you during the first interview and the two of you will arrive at a mutually agreed upon fee.  We realize that a family’s financial situation varies and we may modify the fee according to your circumstances.  We ask that you pay your fee before each interview if at all possible.  Services will never be denied because of an inability to pay.

Cancellations
We have many people on the waiting list who are anxious for an appointment.  We ask you to be responsible about keeping your appointments.

Cancellation Policy
Cancellation of scheduled appointments must be made at least 24 hours in advance.  Otherwise, except where unusual circumstances have made that impossible, you will be charged one-half of the set fee.  If two appointments are missed without adequate notice, the agency reserves the right to terminate your counseling for the time being.  You must re-apply for counseling and you will be offered an appointment when your name comes up on the waiting list.

Request for Reports
The agency requires that clients provide a notice of five business days when requesting letters, reports, or similar correspondences.  Any request for written reports beyond basic attendance at a program will be charged at the rate of $100.00 per page.  This may be prorated on a sliding scale consistent with the agency’s sliding fee schedule.

Complaints / Concerns
It is the intent to provide you with a high quality, ethical, professional service.  If you have a complaint or concern about your service, please talk to your counselor or you may enquire at the office about our complaints policy.

Counselling Services
Counselling services will commence with a brief period of assessment at the end of which time the agency reserves the right to refer to an outside of Catholic Family Services if it appears that your needs would be best met elsewhere in the community.  The agency offers a maximum of 10-12 counselling sessions the details of which will be determined between yourself and your caseworker.
We're here for you.  /  Nous sommes  là pour vous
Contact us at 905-725-3513 or Toll Free: 1-877-282-8932


province of ontario logo links to province website
united way logo links to united way website
catholic charities logo links to catholic charities website
Our Funders                                                                                                                               
A Catholic Charities agency supported by ShareLife